Privacy Policy

Introduction

Welcome to Outreach Navigator ("we," "our," or "us"). Outreach Navigator is an AI-driven platform designed to simplify and enhance cold outreach for businesses. With features like Targeted Lead Finder, AI Email Generator, Warm-Up Engine, and Smart Inbox, we empower users to find leads, craft high-converting emails, automate follow-ups, and manage campaigns efficiently. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile applications, or services (collectively, the "Services").

This policy applies to all users of our Services, including individuals, businesses, and organizations. By using Outreach Navigator, you agree to the practices described in this Privacy Policy. For any questions, please refer to the "Contact Us" section below.

Information We Collect

We collect information to provide, personalize, and improve our Services, as well as to meet legal obligations. The types of data we collect include:

• Account Information: When you sign up, we collect your name, email address, and other details you provide, such as company information or preferences.
• Payment Information: For paid plans (e.g., Growth or Pro), we collect billing details through our third-party payment processor, but we do not store credit card information directly.
• Campaign and Content Data: We collect data related to your campaigns, including email content, lead lists, and performance metrics (e.g., open rates, replies).
• Communication Data: Information from your interactions with us, such as support requests or feedback, may be collected.
• Usage Data: We collect data on how you interact with our Services, including IP address, browser type, device information, and pages visited, to improve functionality and user experience.
• Cookies and Tracking Technologies: We use cookies and similar technologies to track user behavior, personalize content, and analyze traffic. You can manage cookie preferences through your browser settings.

How We Use Your Information

We use your information to:

• Provide and improve our Services, such as generating emails, managing campaigns, and sorting your inbox.
• Personalize your experience by tailoring content and recommendations based on your usage.
• Process payments and manage subscriptions through our third-party payment processor.
• Communicate with you, including sending service updates, promotional offers, or responding to inquiries.
• Analyze usage patterns to enhance performance, security, and user experience.
• Comply with legal obligations, such as tax reporting or responding to legal requests.

How We Share Your Information

We do not sell your personal information. We may share your information in the following cases:

• Service Providers: We share data with trusted third-party providers (e.g., payment processors, analytics tools) to deliver our Services.
• Business Transfers: If Outreach Navigator is involved in a merger, acquisition, or sale, your information may be transferred as part of the transaction.
• Legal Compliance: We may disclose information to comply with legal obligations, such as responding to subpoenas or government requests.
• With Your Consent: We may share your information if you explicitly consent, such as opting into a marketing partnership.

Data Security

We implement industry-standard security measures, including encryption, access controls, and regular security audits, to protect your data. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

Your Rights and Choices

Depending on your location, you may have rights under data protection laws, such as:

• Access: Request a copy of your personal data.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal obligations.
• Opt-Out: Opt out of marketing communications or certain data processing activities.
• Data Portability: Request your data in a structured, machine-readable format.

To exercise these rights, contact us as outlined in the “Contact Us” section. You can also manage cookie preferences through your browser or our cookie consent tool.

Data Retention

We retain your data for as long as necessary to provide our Services, comply with legal obligations, or resolve disputes. For example, account data is retained while your account is active, and certain data (e.g., transaction records) may be kept for legal compliance.

International Data Transfers

Outreach Navigator operates globally, and your data may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards, such as Standard Contractual Clauses, are in place for international transfers to comply with data protection laws.

Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website or sending you a notification. Your continued use of our Services after such changes constitutes your acceptance of the updated policy.

Email Warmup Program

Our email warmup program improves your email deliverability by sending test emails between consenting Outreach Navigator users. These emails simulate natural interactions (e.g., marking emails as read or important) to help your emails land in recipients' inboxes.

Key details:

• Participation requires explicit consent via a double opt-in process during signup or account settings.
• You can enable/disable the warmup program at any time in your account settings.
• Warmup emails are sent only within our platform, with no external or unsolicited recipients.
• We use the gmail.modify scope to mark warmup emails as read or important, ensuring efficient and reliable deliverability optimization.
• No email content is stored or analyzed beyond what is necessary for the warmup process.
• All actions comply with Google's Limited Use Policy and anti-spam laws (e.g., CAN-SPAM, GDPR).

You can view warmup activity (e.g., sent/received emails) in your dashboard and revoke access via your Google account settings.

You can view and manage your warmup program participation, including enabling/disabling the feature and accessing warmup metrics (e.g., sent/received emails), in your account dashboard.

Google API User Data & Gmail API Usage

Outreach Navigator uses the Gmail API to send outreach and warmup emails (gmail.send) and manage warmup interactions (gmail.modify). The gmail.modify scope allows us to mark warmup emails as read or important, simulating natural user interactions to improve deliverability.

These actions:

• Are performed only with your explicit consent via OAuth.
• Align with Google's approved use case of enhancing the email experience for productivity purposes.
• Comply with Google's Limited Use Policy, with no email content stored, analyzed, or shared beyond what is needed for the warmup program.

You may revoke Gmail access at any time via your Google account settings.

User Consent & Gmail Access Control

When you connect your Gmail account to Outreach Navigator, you explicitly authorize access via OAuth. You may revoke this access at any time from your Google account permissions. See the “Email Warmup Program” section for details on how we use these permissions to improve deliverability.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: support@outreachnavigator.com